Privacy Policy

AdaCare Security and Privacy Policy

(Effective March 17, 2010)

We take security and privacy seriously. We keep information about our customers private and we safeguard the privacy of healthcare information as required by law.

This policy does not represent the practices of companies that we may work with but do not own or control, or to people who are not our employees.

This policy may change without notice. Be sure to check our web site periodically for updates to this policy.

Information We Collect

When you visit AdaCare’s web pages, we automatically receive your IP address and information about your computer, browser, and the web pages you visit. AdaCare may store “cookie” information on your computer, to remember your login information, font settings, or other information to personalize your AdaCare experience.

When you register with AdaCare, we collect your name and your company’s name, address, telephone number, and email address. We collect financial information when you sign up for a paid subscription.

We use this information to help make AdaCare easier to use, for research, and to improve our customers’ experience with AdaCare overall. We may use the information to contact you regarding AdaCare features and services, for billing and payment issues, or other matters regarding AdaCare. We do not sell the information to other companies for direct marketing or advertising purposes.

User Identification and Authentication

Unregistered users, or user that have not logged in, can only access AdaCare’s general product information web pages. These users cannot access any private customer information.

We require all registered AdaCare users to have a unique user ID and a sufficiently complex password. Users cannot access any confidential information without logging in with a valid user ID and password. The login page is protected by encryption, the same methodology often used by banks and other financial institutions.

Your company’s AdaCare administrator assigns each AdaCare user to one or more roles. Roles define which web pages can be viewed, and which clients and staff may be viewed or edited. Users cannot access web pages or other information unless permitted by an assigned role.

A user’s authentication will expire immediately upon logging out. Authentication will automatically expire if his or her computer is left idle for a predefined length of time. The user will need to log back in to continue using AdaCare.

Confidentiality and Security

The AdaCare web site transmits healthcare information only in encrypted form. We limit our access to confidential information to employees and representatives that have a reasonable need for the information in the course of normal business operations. We have procedural, physical, and electronic safeguards to prevent unwanted disclosure of confidential information.

Disclosure of Information

Except as described below, we do not provide your postal address, telephone number, or email address to any other organization without your permission. We do not disclose the identity of individuals or healthcare information that can be identified with an individual person to any outside party without your permission or the permission of that person.

We may make statistical summaries of information publicly available, provided that no personally identifiable information is disclosed. An example would be a statement like, “The average home care client has 3.5 visits per week.”

Some AdaCare services or routine business operations may require information to be shared with trusted partners who work under an appropriate privacy policy. Financial transaction services and telephony services are examples.

We will disclose any information as required by law or, as permitted by law, to ensure privacy of our clients or to defend against legal claims.

If you have any questions regarding our privacy policy, please contact us. Our contact information page is found under the Support menu.